A live chat is one of the ways of communication supplied by some hosting suppliers as a part of their support service. Depending on the company, the chat is used for pre-sales, billing and/or tech support. This method of contact is quicker as compared to a support ticket and it will make it much more unlikely to misspell or misunderstand a word compared to a telephone call with a representative. What's more, when the issue that you have requires some time to be examined and resolved, you'll be able to do something different in the meantime instead of just waiting, like you'd have to do if you call. You can also take advantage of a live chat assistance service absolutely free provided that you have web access even when your hosting provider is located in another country and they don't have a local phone number you can call.

Live Chat Support in Cloud Web Hosting

As we acknowledge the fact that numerous issues are usually resolved when you talk to a live person, we provide a live chat service for all of our potential and active clients. Our chat is available every day and our customer support representatives will help you with a variety of questions and troubles. If you aren't our client yet, you can find out more about our cloud web hosting plans and the web hosting environment in general so that you can be certain that your websites will run efficiently on our servers. In case you already have an account and you have some questions or you experience any problems with any of our solutions, you can get in touch with us through our live chat and we will provide you with the necessary details or assist you to troubleshoot the problem. You will need to open a trouble ticket for some troubles which require more time or the assistance of a sysadmin, but for a variety of standard issues you will receive help right away.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we offer is accessible every day, even on holidays and weekends. It is the perfect way to learn more information about our semi-dedicated hosting plans if you don't have an account yet or to have some issue resolved if you're a customer and our support agents will assist you right away regardless of the time of the day you join the chat. If you are hesitating which package is better for your web sites, in case you need a piece of advice whether you should acquire a certain upgrade and how to obtain it or in case you have troubles setting up an email account on your computer system, you are able to get in touch with us and we'll supply you with the needed details straight away. The live chat is available even after our telephone lines go off for the day, therefore when you have an account here, you can rest assured that you'll always enjoy quick assistance with any question or problem that pops up.