A ticketing system is the most common medium of communication that hosting companies offer to their customers. It’s typically part of the billing account and is the best way to resolve a problem that takes some time to examine or that has to be escalated to a sysadmin. Thus, all responses given by either party will be kept in one and the same place in case someone else wants to work on the problem at hand and the information already exchanged in the ticket will be accessible to all parties. The negative aspect of using a ticketing system with most web hosting platforms is that it is not part of the hosting Control Panel, which goes to say that you’ll need to log in and out of no less than two accounts to carry out a particular procedure or to get in touch with the hosting company’s customer support team. If you want to administer a number of domain names and each one of them is hosted in a different account, you’ll have to use an even larger number of accounts at the same time. Besides, it might take considerable time for the provider to process your ticket requests.

Integrated Ticketing System in Cloud Web Hosting

With a cloud web hosting from us, you’ll never need to log out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can swiftly access any trouble ticket whilst you’re browsing your files or customizing various account settings. The ticketing system is being closely monitored 24-7-365 by our client care team representatives and the response time is no more than 60 minutes, but it seldom takes more than 20 minutes to receive help. In contrast with other providers, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you wish and request information in regard to any technical or billing problem. Besides, you can see a number of educational articles, which will help you handle the most commonly faced predicaments yourself.

Integrated Ticketing System in Semi-dedicated Servers

We think that it’s more convenient to manage everything from one single place, so we have implemented a support ticket system into the in-house created Hepsia hosting Control Panel, which comes with each single semi-dedicated server package. This will enable you to manage the correspondence with our tech support team together with your hard disk drive space, which suggests that you won’t need to remember one more sign-in name for some other system. You’ll be able to post a new ticket or to track the status of an old one with less than several clicks of the mouse while you’re browsing the files hosted in your account. Besides, you can look through older tickets using an intelligent search filter or take a look at applicable help articles, which provide solutions to commonly confronted predicaments. The integrated trouble ticket system is strictly monitored 24-7 with the maximum response time being only 1 hour, so there’ll always be somebody to help you out.