Integrated Ticketing System in Cloud Web Hosting
With a cloud web hosting from us, you’ll never need to log out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can swiftly access any trouble ticket whilst you’re browsing your files or customizing various account settings. The ticketing system is being closely monitored 24-7-365 by our client care team representatives and the response time is no more than 60 minutes, but it seldom takes more than 20 minutes to receive help. In contrast with other providers, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you wish and request information in regard to any technical or billing problem. Besides, you can see a number of educational articles, which will help you handle the most commonly faced predicaments yourself.
Integrated Ticketing System in Semi-dedicated Servers
We think that it’s more convenient to manage everything from one single place, so we have implemented a support ticket system into the in-house created Hepsia hosting Control Panel, which comes with each single semi-dedicated server package. This will enable you to manage the correspondence with our tech support team together with your hard disk drive space, which suggests that you won’t need to remember one more sign-in name for some other system. You’ll be able to post a new ticket or to track the status of an old one with less than several clicks of the mouse while you’re browsing the files hosted in your account. Besides, you can look through older tickets using an intelligent search filter or take a look at applicable help articles, which provide solutions to commonly confronted predicaments. The integrated trouble ticket system is strictly monitored 24-7 with the maximum response time being only 1 hour, so there’ll always be somebody to help you out.