Assistance Channels

  • 1 hour ticket response time
  • A 60 minutes Inquiry Reply Guarantee

  • Our tech support Department is available nonstop to attend to each of your assistance tickets. Every ticket you submit to us is going to be addressed within up to 60 minutes. If your situation calls for the assistance of an administrator, we are going to forward the ticket to the technician on duty and will let you know that the situation is under control.

  • Top quality support service
  • Qualified Tech Support Service

  • We provide you with around the clock customer help through a turbo–fast ticket application included in your Control Panel. You can contact us whenever you want about any of the applications that come pre–installed on the virtual server, this includes the selected Operating System, the server management panel and our in–house created Online Control Panel.

  • Intuitive help center
  • An Intuitive Help Zone

  • An in–depth and regularly updated knowledge base is included in our custom–built Online Control Panel. It offers you quick tips about how to execute all of the main website managing jobs. The Help section includes descriptive how–to content articles and step–by–step video courses. You can gain access to the Help area by clicking the Help or Video buttons in the top right side of each Control Panel section.