1 hour ticket response
Our team of support engineers is specialized in providing fast answers to all your queries. We will review your trouble ticket the minute it is delivered and will reply back with a solution within less than 1 hour after the technical support ticket submission. As a matter of fact, our average client support ticket response time is 20 minutes.
An Excellent Customer Support Service
Our customer service staff members have significant experience in the cloud web hosting plans market and are capable enough to come up with a quick answer to your problem. If, however, the situation at hand is not within the competency of a tech support engineer, the customer support ticket will be sent to a developer or system administrator for additional assistance.
An Easy–to–Browse Help Center
Integrated into the Online Control Panel is an intuitive Help Center, which offers different sources of information. You can browse through a constantly updated knowledgebase offering web hosting account management articles and web site administration articles, check out the step–by–step video tutorials or refer to our F.A.Q. repository.