Customer Support Channels
A 1–Hour Ticket Response Time Guarantee
We provide a one–hour response time guarantee for each support ticket or email that you submit to the tech support team. We’ll swiftly answer all the standard enquiries and forward the case to our sysadmins if further assistance is required. If you make use of our Managed Servers package, we’ll perform any of the included tasks at a time that has been agreed upon earlier.
A Top–Notch Tech Support Service
Our tech support staff will be available to you twenty–four–seven should you require assistance while working with the Online Control Panel or with any of the apps that we install on your behalf on the dedicated hosting server. And if you require help handling the ordinary admin tasks on your dedicated hosting server, you can order the Managed Servers package, which includes backup disk storage space, Operating System updates on a weekly basis, software installation and problem troubleshooting procedures, server monitoring and restarting procedures, etc.
An Easy–to–Navigate Help Section
Each dedicated web hosting plan includes our free Online Control Panel, which features a detailed knowledgebase plus a collection of how–to video tutorials. Whenever you need assistance while working with the Online Control Panel, just push the Videos or Help buttons in the upper right corner.