Though this is not the keyaspect to recognize a dependable cloud web hosting provider from a bad one or a reseller from an actual supplier, having the option to call and talk to a live person is an indicator that you aren't using the services of a one-person company and that you will be able to get in touch with somebody if you're looking for help. The telephone support for website hosting services may range from standard to experienced, so the issues that can be resolved with a phone call vary based on the specific provider. In the general case, these matters are more basic and feature billing or 1st level tech issues since more complex tasks generally require a support ticket where both you and the sysadmins can follow the proceedings with a given issue. Nevertheless, the option to call your service provider can save you a lot of time and efforts for the countless small things which will eventually appear when you manage your website hosting account.

Phone Support in Cloud Web Hosting

We know that being able to communicate with a live consultant is rather important, that's why we have 3 support lines globally (Australia, USA and UK) and you'll be able to contact us on the phone for 14 hours a day. If you consider buying one of our cloud web hosting plans, for instance, you will be able to give us a call and find more about our solutions before placing your order to be sure that we match all of the system requirements for your sites. Following your purchase, you can contact us about all the sales and billing difficulties you may have, or receive any general or basic technical information you need. We've tried to find the optimal balance between telephone and ticket support, so for entirely technical issues you can use the ticketing system, that will help you track the communication as well as any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Servers

We offer live telephone support 14 hrs per day as a part of the support services for each semi-dedicated server package that we provide. Considering the fact that some issues are more difficult and time-consuming, you'll have to open a ticket if you come across such a problem, still for all of your general, billing or minor technical issues you can always call us and we'll help you without delay in order to save you the time you will need to spend on creating a ticket. Even if you don't have an account yet, you'll be able to find out if you can host your websites on our cutting-edge cloud platform or you're able to get any other general info about our semi-dedicated solutions. We now have local phone numbers in the U.S.A., the UK and Australia plus a worldwide number, therefore you will be able to call the one that is nearer to where you are.