If you ever face a problem with your site and are unable to rectify it, ask the web hosting provider’s tech support team to help you bring the site back online. A prompt resolution would be the most optimal scenario, but many hosting companies answer within twenty four hours or even more, all the more so if you’re working with a reseller. Even if the problem can be easily fixed, your website may not work properly or may not be reachable whatsoever for a lengthy time interval, so you may lose prospective customers because it is rather unlikely that anybody will return to a site that’s inoperational. Because of this, you need to make sure not only that you can touch base with your hosting provider, but also that they can respond and help you in a timely manner. If a software application update doesn’t go smoothly or you delete something by accident, for example, the website must be fixed swiftly in order to avoid protracted inaccessibility.

One-Hour Response Guarantee in Cloud Web Hosting

Our guaranteed maximum reaction time for any support ticket that you submit or any email that you send is only one hour, even in case you contact us during weekends and public holidays. Irrespective of the nature of your inquiry or problem, we will lend a hand right away and will provide you with the required information to solve any problem with your websites. The real reply time usually does not surpass fifteen-twenty minutes, which implies that you can just forget about waiting for hours and hours on end to get a problem solved or what’s even worse than that – waiting one whole day only to receive a reply that more information is required while nothing’s solved. We’ll assist you in a timely manner simply because we know how precious time can be in the dynamic electronic age. The one-hour response guarantee applies to any technical or billing enquiry that you might have in regards to our cloud web hosting plans.

One-Hour Response Guarantee in Semi-dedicated Servers

Our help desk support team representatives are available all the time and they’ll reply to any support ticket that you submit from the web hosting Control Panel within 60 minutes max. The ticket response time is guaranteed regardless of whether you’ve got a general enquiry concerning your semi-dedicated server or you confront some problem and you won’t have to wait even that long for most issues. Regardless of what the nature of the issue is or what time of day or night it is, we’ll be there to help you out, as we are available 24/7/365 to take care of any technical, general or billing issue. If you get in touch with us about anything that is within our capabilities, we’ll resolve it before we answer, which implies that you won’t have to wait around for hours or days while the problem persists. In case there’s something that you need to do on your end, we’ll supply you with the necessary details – what workable solutions to try out, what steps to take, etc.