24/7 Customer Support in Cloud Web Hosting
We offer 24/7 billing, customer and tech support for our cloud web hosting plans. Even if you aren't our client yet and you have questions, we will help you promptly and provide the necessary info, in order to give you the choice to make an informed decision when you obtain your new hosting account. We are available at any time, including weekends and holidays, and we provide several options for communication to get in touch with us - phone, live chat, e-mails and support tickets. For your convenience, we have a couple of phone numbers worldwide, so that you will be able to call the one that is closer to you. The max response time for the e-mail messages and the tickets is 1 hour. The standard response time is around 15-20 min, so you can forget about waiting for several days to get support for any kind of task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Servers
You can try our support services even before you aquire a semi-dedicated server account from us since we have telephone and online chat support for billing, pre-sales and basic queries. Our representatives can assist you to select the most suitable plan or offer you info about our servers, in order to check whether the system requirements for your web sites are met. When you're a current customer, you also have the option to get in touch with us via electronic mail or via our ticketing system, which is accessible through the Hepsia hosting Control Panel. We warrant that whenever you employ these two ways of correspondence, you'll receive a reply within a maximum of 1 hour and that’s 24/7, which includes weekends and public holidays. If you have used the web hosting services of other service providers, even large ones, you'll be able to compare the response time since it ordinarily takes a whole day for them to address a ticket.
24/7 Customer Support in VPS Servers
If you get a VPS server through our company, you will be able to use a couple of different means of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general issues, we have a couple of local phone numbers in the United States of America, Great Britain and Australia along with a live chat service. When you're an active customer and you want assistance with some technical issue which requires longer time to investigate or resolve, you'll be able to open a ticket through your billing account or you'll be able to send an e-mail message and we'll handle the trouble and send you an answer within one hour. The answer time is guaranteed 24/7, including holidays and weekends, but for many problems it takes a maximum of half an hour to receive support. The support service covers the VPS plus all the pre-installed software it includes, so in case you'd like to have help with third-party applications, you can check the optional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers
With a one-hour maximum answer time warranty, you will benefit from timely support when you obtain a dedicated server through our company. Our customer and tech support teams are available 24/7/365, which means that any time you open a ticket via your billing account or you send an email related to any kind of problem with your server or the pre-installed software on it at any time of the day, you'll have an answer within 1 hour, even during holidays. Our ticketing system is the more suitable option when the matter involved requires longer time to be solved or in case it has to be forwarded to our admins, as it's far more convenient to keep track of the communication sent on both sides. For basic, billing and sales issues/inquiries, you will be able to call us or talk to a live agent via our chat service. In case you add the Managed Services upgrade to your server plan, our administrators will also help you with third-party software set up and troubleshooting and similarly to the standard support, this service is available 24/7 too.